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TabletKiosk eo Open Letter |
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Written by Bjorn Stromberg
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Tuesday, 25 April 2006 |
TabletKiosk? Updates Customers Regarding the eo? UMPC's Shipping Status in an Open Letter Sent to Everyone Who Pre-Ordered the Device
As the end of April rapidly approaches, we find ourselves in the position of having to balance our commitment to quality with the expectation of a timely product delivery. After the process of quality control was completed on the first eo? production units, it was determined that there was an issue in the tooling of the back panel that affected the operation of the system fan. Because of this problem, the back panel had to undergo a slight redesign and thus the initial shipment is going to be only a fraction of what we had anticipated.
It's good that they are taking the time to do things right. It's a lot more reassuring than launching an unfinished product and then recalling it. They say they expect to be able to fulfill most of their orders by June which sounds like a pretty reasonable expectation to have.
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