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Written by Bjorn Stromberg
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Tuesday, 30 May 2006 |
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In case you haven't noticed, TabletKiosk has issued a recall for the first batch of eo's that it shipped due to a hardware problem causing poor battery life. TabletKiosk will cover the entire cost of shipping to and from their office and will perform the necessary hardware operation without the need to modify any information on your drive.
It really sounds like a painless procedure although it will be difficult for the proud new eo parents to be apart from their new babies for a few days. I suppose I should consider sending mine in as well... Oh! Such a dilemma!
Read more for the full e-mail from TabletKiosk
"Dear Valued Customer,
At TabletKioskâ?¢, our primary goal is to provide outstanding products and superior service that "exceeds our customers' computing expectations." Guided by this philosophy, we take great effort to ensure that our machines perform exactly as they are promoted.
We recognize that the first shipment of eoâ?¢ v7110 was affected by a battery life that did not perform as advertised.
For this reason, we are initiating a voluntary recall of eoâ?¢ so that we can replace the defective component to provide you with a better functioning machine.
To expedite the process, please contact TabletKiosk at 310-782-1201 or
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for return shipping instructions. Upon receiving your eoâ?¢ back in our facility, we will modify the hardware and will ship the machine back to you within 72 hours of receipt.
We apologize for the inconvenience caused by this issue and hope that you will support our decision to issue this recall. To thank you for your understanding and patience, we are pleased to extend the following offer to all current eoâ?¢ owners:
25% off any single eoâ?¢ accessory -
- Offer good towards any new accessory order placed before July 31, 2006
- Offer may be applied to any accessories currently on back-order
With our sincere apologies, thank you for your understanding.
The TabletKiosk Team"
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